Please choose carefully, as we do not normally give refunds if you change your mind or make a wrong decision. We will meet our obligation under Australian consumer law to remedy if the goods have a manufacturing defect.
We have a 7-day return policy for manufacturing defect return.
To be eligible for a return, You have to return the item within 7 days of receiving it.
Your item must be in the same condition that you received it, unworn or unused, with tags, accessories, certificates and in its original packaging. You’ll also need to send us the receipt or proof of purchase.
We provide the following return options for Manufacturing defects or incorrectly delivered products.
Exchange for an alternative design in the same category (subject to stock availability)
Store Credit
Refund to your account (e.g. credit card, PayPal etc.)
On occasion, your requested replacement item may have sold out by the time your product is posted and received by us. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.
Shipping charges are non-refundable with the exception of defective merchandise where there are no other non-faulty items in the same delivery.
Shipping return charges must be paid by you.
To start a return, you can contact us at customerservice@rbdiamond.com.au. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We have a 7-day return policy for an upgrade return.
To be eligible for an upgrade return, your item must be in the same condition that you received it, unworn or unused, with tags, accessories, certificates and in its original packaging. You’ll also need to send us the receipt or proof of purchase.
Product must be shipped to us within 7 days of receiving or delivered to our Parramatta Store if purchased in-store within the same time frame.
You will have 30 days to choose replacement product as an upgrade from the date we receive the product back.
All shipping return charges must be paid by you.
Upgrade is allowed 1 to 1 item within diamond jewellery category.
To start a return, email us at customerservice@rbdiamond.com.au with all the details and reason for return. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Visit www.rbdiamond.com.au for full terms and conditions.
EXCLUSIONS:
Exclusions: Made to order, Personalised Items, modified, resized or engraved items or purchases made as an insurance replacement and Jewellery Boxes and Layby sales.
This Limited warranty and upgrade guarantee does not cover general wear and tear (this includes the following:
Damage such as dents on claws and band, scratches), misuse, abusive knocks.
The alteration, mishandling, accidents, substitution.
Improper repair performed by someone other than RB diamond jewellers(Unauthorised product modification, resizing or alteration)
Theft, disappearance, product loss, stone loss or any other type of use causing deterioration.
Jewellery issues that are not considered manufacturing defects include:
Prongs and precious metals, in general, wear over time and may require restoration work as normal wear.
Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
Bent, caught or worn out prongs allowing a stone to fall out or be lost due to normal wear or other damage.
Ageing and natural tarnishing.
DISCLAIMER:
We are not responsible for lost/tampered packages during transit, and we are not responsible for shipment sent to forwarding services or companies regardless of shipping service selected.You are responsible for contacting your courier service to locate your return shipment to us.
On occasion, your online purchase item may have sold out by the time your product is posted, If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.
