Trading Hours: Tuesday to Sunday: 11:00 AM to 5:30 PM. Monday: Closed
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Please choose carefully, as we do not normally give refunds if you change your mind or make a wrong decision. We will meet our obligation under Australian consumer law to remedy if the goods have a manufacturing defect.

We have a 7-day return policy for manufacturing defect return.

We provide the following return options for Manufacturing defects or incorrectly delivered products.

To start a return, you can contact us at If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 



Exclusions: Made to order, Personalised Items, modified, resized or engraved items or purchases made as an insurance replacement and Jewellery Boxes and Layby sales.

This Limited warranty and upgrade guarantee does not cover general wear and tear (this includes the following:

Jewellery issues that are not considered manufacturing defects include: