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Please choose carefully, as we do not give refunds if you change your mind or make a wrong decision. We are not obligated to refund an item due to a change of mind. We will meet our obligation under Australian law to remedy if the goods have a manufacturing defect.
We have a 7-day return policy for manufacturing defect return.

We provide the following return options:

To start a return, you can contact us at customerservice@rbdiamond.com.au. If your return is accepted, we’ll send instructions on how and where to send your package. We will not accept products sent back to us without first requesting a return.
Upgrade Return 14k and 18k Diamond Jewellery:
Made to order, Personalised Items, modified, resized or engraved items or purchases made as an insurance replacement and Jewellery Boxes and Layby sales.
Jewellery issues that are not considered manufacturing defects include:
For all Returns:
Visit https://rbdiamond.com.au/pages/terms-conditions for complete Terms and Conditions.